1. Cancellation of Orders - An order placed by the Customer can ONLY be cancelled before it is shipped.  There are no cancellation charges by House Of Venus Private Limited.  However the payment gateway charges (approximately 2 to 4% of order value) will be applicable/ deducted, while refunding such amounts to the Customers. 
  2. Once an order is shipped, the same cannot be cancelled/modified by the Customer.
  3. We go by policy of no return or exchange.  Any return or change request after placing an order for whatsoever reason will not be entertained.
  4. You will appreciate that for seamless experience we have tied up with multiple delivery partners. Any loss/damage on behalf of delivery partner needs to be taken up by customer with delivery partner itself.
  5. Any order returned to FEBELVN can be redelivered at extra cost. Customer needs to contact our office in such cases.
  6. Please be informed that we do not entertain any claim for refund for the value of the products on the ground that it is not suitable or causing skin allergy. Patch test is highly recommended.
  7. From time to time, we may change our product packaging. In any such case of package change, you may observe receiving old package for a limited period of time.