Privacy Policy

Effective Date: 15th September 2025

This Privacy Policy describes how FEBELVN, a brand owned by House of Venus Pvt Ltd, collects, uses, and protects the personal information of visitors and customers on our website www.febelvn.in

We value your trust and are committed to ensuring the security of your personal information.

1. Company Details

  • Brand Name: Febelvn

  • Parent Company: House of Venus Pvt Ltd

  • Address: RD12, Banjara Hills, Hyderabad – 500034, Telangana, India

  • Support Email: love@febelvn.in

  • WhatsApp Support: +91 60373 03037

2. Information We Collect

We only collect the minimum personal information required to fulfill your order, including:

  • Name

  • Shipping address

  • Contact details (phone number, email)

  • Payment details (processed securely through third-party payment gateways; we do not store card details).

We do not collect or store sensitive personal data beyond what is necessary to complete a purchase and deliver your products.

3. How We Use Your Information

Your information is used strictly for:

  • Processing and delivering your orders

  • Providing order updates and customer support

  • Improving our services and product offerings

  • Communicating offers or updates (only if you opt-in for marketing communication)

4. Sharing of Information

We respect your privacy and do not sell or trade your information. Your data may only be shared with:

  • Delivery partners for shipping purposes

  • Payment gateways for processing transactions

  • Service providers who help us operate our website and services (under strict confidentiality agreements)

5. Data Security

We use secure technologies to protect your information against unauthorized access, misuse, or disclosure.

6. Cookies

Our website may use cookies to improve user experience and site performance. You can manage cookie preferences in your browser settings.

7. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to your information

  • Request deletion of your data (subject to legal and transactional requirements)

8. Contact Us

For any privacy-related concerns, please contact us:

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.